TECHNICAL SUPPORT

We're Here When You Need Us

Having issues with your Wikbeauty equipment? 
Our support team is ready to help you fix it.


CONTACT SUPPORT

Get Help Now

📞 Phone: +8613011287202
📧 Email: wikbeautymachines@gmail.com
💬 WhatsApp: Contact us for urgent issues

Response Times:
✓ WhatsApp: Usually within 2 hours
✓ Phone: Direct support (call anytime)
✓ Email: Within 24 hours
✓ Urgent issues: Immediate assistance available


BEFORE YOU CONTACT US

Try These First

Power Issues
✓ Check if machine is plugged in
✓ Verify power outlet works (test with another device)
✓ Check circuit breaker
✓ Restart the machine

Handle/Applicator Issues
✓ Verify handles are properly connected
✓ Check for loose cables
✓ Ensure magnetic head is clean
✓ Restart machine

Settings & Display
✓ Check if display is on
✓ Verify all buttons are accessible
✓ Restart to reset system
✓ Check user manual for settings

Client Results Issues
✓ Verify correct treatment intensity
✓ Check client expectations (realistic timeline)
✓ Review treatment frequency (correct spacing)
✓ Verify protocol is being followed correctly

If These Don't Work → Contact Us


COMMON ISSUES & SOLUTIONS

Power Won't Turn On
Problem: Machine won't power up
Try:
1. Check power outlet (plug in another device)
2. Check power cable connection
3. Press power button for 3 seconds
4. Wait 30 seconds and try again
5. If still not working → Call us

Display Shows Error
Problem: Error message on screen
Try:
1. Note the error code/message
2. Restart machine (power off, wait 1 minute, power on)
3. Check user manual for error code
4. Retry operation
5. If persists → Call us with error code

Handle Not Responding
Problem: Handle clicks but no sensation
Try:
1. Check handle is properly connected
2. Verify magnetic connection is secure
3. Restart machine
4. Try different handle (if you have 2)
5. If still not working → Call us

Weak Performance
Problem: Treatment intensity seems low
Try:
1. Check intensity setting (should be adjusted for client)
2. Verify client is properly positioned
3. Check that full handle is in contact with skin
4. Review expected results timeline (results take 4-6 sessions)
5. If intensity truly low → Call us

Unusual Sounds/Heat
Problem: Strange noises or excessive heat
Try:
1. Check if sound is normal operation (review manual)
2. Allow machine 5 minutes cooldown if used continuously
3. Verify ventilation around machine
4. Check for debris around applicators
5. If concerned → Call us immediately


TROUBLESHOOTING GUIDE

Equipment Won't Start

Step 1: Power Check
- Is machine plugged in?
- Does outlet work? (test with phone charger)
- Is circuit breaker on?
- Is power button held for 3 seconds?

Step 2: Connection Check
- Are all cables connected properly?
- Are handles/applicators connected?
- Any visible damage to cables?

Step 3: Reset
- Turn off machine
- Wait 60 seconds
- Turn back on
- Try operation again

If Still Not Working:
→ Call +8613011287202
→ WhatsApp us
→ Email wikbeautymachines@gmail.com


Equipment Powers On But Doesn't Work

Step 1: Check Display
- Is screen showing anything?
- Can you see menu/settings?
- Are buttons responding?

Step 2: Check Connections
- Are handles properly connected?
- Are all magnetic connections secure?
- Any loose cables visible?

Step 3: Try Reset
- Hold power button for 5 seconds
- Wait 1 minute
- Power on again
- Try operation

Step 4: Try Different Handle
- If available, try another handle
- If one handle works → other handle may need repair
- If none work → machine issue

If Still Not Working:
→ Call us immediately
→ We'll help diagnose


Handle/Applicator Issues

Step 1: Connection Check
- Is handle securely clicked in?
- Is magnetic connection tight?
- Any debris blocking connection?

Step 2: Visual Inspection
- Any visible damage to handle?
- Is handle head clean?
- Any cracks or breaks?

Step 3: Try Another Handle
- If you have multiple handles, try another
- If it works → original handle needs service
- If none work → machine issue

Step 4: Manual Reset
- Disconnect handle
- Restart machine
- Reconnect handle
- Try again

If Handle Still Not Working:
→ Contact us for replacement
→ We send replacement handle quickly


WHEN TO CALL US IMMEDIATELY

Don't Delay - Contact Support Right Away

Safety Issues
- Machine getting too hot
- Burning smell coming from machine
- Sparks or electrical issues
- Handle causing pain/burning
- Unusual electrical sensation

Equipment Failure
- Machine won't turn on at all
- No power in display
- Handle completely unresponsive
- Machine making concerning sounds
- Possible electrical short

Client Issues
- Client having adverse reaction
- Unexpected swelling/redness
- Client reports pain
- Unusual skin response
- Client safety concern

Contact: +8613011287202
WhatsApp: Contact us
Email: wikbeautymachines@gmail.com (note urgency)


WARRANTY & REPAIR COVERAGE

What's Covered

Manufacturing Defects (3 Years)
✓ Parts that break due to factory issues
✓ Defective components
✓ Electrical problems from manufacture
✓ Handle/applicator failures
✓ Display/software issues

What's NOT Covered

Damage from User Error
✗ Dropping equipment
✗ Improper power connection
✗ Liquid damage
✗ Neglect or lack of maintenance
✗ Misuse or unsafe operation

How to Get Warranty Service

1. Contact us with problem description
2. We diagnose the issue
3. If under warranty → we repair/replace
4. We arrange return shipping if needed
5. You receive repaired/replacement equipment

Typical Turnaround: 5-10 business days


REMOTE TROUBLESHOOTING

How We Help Over the Phone/WhatsApp

1. You Describe Issue
   - Tell us what's happening
   - What have you already tried
   - Any error messages

2. We Troubleshoot Together
   - We guide you through steps
   - You tell us results
   - We adjust next steps based on feedback

3. We Find Solution
   - If fixable → we help you fix it
   - If hardware issue → we arrange repair
   - If replacement needed → we process immediately

4. We Follow Up
   - Make sure issue is resolved
   - Help prevent it happening again
   - Answer any other questions


MAINTENANCE & CARE

Keep Your Equipment Running Smoothly

Daily Care
✓ Wipe down machine with dry cloth
✓ Keep handles clean
✓ Check connections are tight
✓ Ensure proper ventilation around machine

Weekly Care
✓ Check all cables for damage
✓ Verify all buttons work
✓ Test with quick operation
✓ Clean applicator heads

Monthly Care
✓ Deep clean machine exterior
✓ Inspect all connections
✓ Check for any wear or damage
✓ Review user manual

Maintenance Schedule
✓ Regular use (2-3 years): No special maintenance
✓ Heavy use (1,100+ treatments/year): Inspect more frequently
✓ We can advise on maintenance


REPLACEMENT PARTS

Need to Replace Something?

Available Parts
✓ Handles/applicators
✓ Cables and connectors
✓ Power supplies
✓ Display components
✓ Software updates

How to Order
1. Contact us with part needed
2. We verify compatibility
3. We send replacement quickly
4. You install or we guide installation
5. No charge if under warranty

Typical Cost
✓ Handles: $300-500
✓ Cables: $50-150
✓ Other parts: Varies
✓ Under warranty: FREE


FREQUENTLY ASKED SUPPORT QUESTIONS

Q: How do I know if my machine has a problem?
A: Signs include: won't power on, handle unresponsive, 
unusual sounds, weak performance, error messages. 
Call us if anything seems wrong.

Q: What if my machine breaks during warranty period?
A: We repair or replace for free. Just contact us and 
describe the issue. We arrange everything.

Q: How long does repair take?
A: Usually 5-10 business days. For urgent issues, 
we can sometimes expedite. Ask about options.

Q: Can I get a replacement if repair fails?
A: Yes. If repair doesn't resolve issue, we replace 
the equipment. Your satisfaction is our priority.

Q: What if I need support outside business hours?
A: WhatsApp us anytime. We respond quickly for urgent issues.

Q: Do you charge for technical support?
A: No. Support is free with your equipment purchase. 
Call anytime - no fees.

Q: What if it's my mistake, not the equipment?
A: No problem. We help anyway. Call us and we explain 
how to fix it. Learning is part of our support.

Q: Can you help me over the phone?
A: Yes. We guide you through troubleshooting on the phone, 
WhatsApp, or email. We walk you through every step.

Q: What if I don't know what the problem is?
A: That's okay. Describe what's happening, and we'll figure it out together.

Q: Is there a fee for help?
A: No. All support is free. We want you to succeed.


GET HELP NOW

Don't Wait When Something's Wrong

Direct Contact:
📞 Phone: +8613011287202
💬 WhatsApp: Contact us (fastest for urgent)
📧 Email: wikbeautymachines@gmail.com
🕐 Available: Always (urgent issues)

Tell Us:
- What equipment you have
- What problem you're experiencing
- What you've already tried
- Urgency level

We'll Help You Fix It
→ Fast diagnosis
→ Clear instructions
→ Solutions that work
→ Follow-up support

We stand behind our equipment. 
If something's wrong, we fix it.