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Warranty Info

WARRANTY INFORMATION

3-Year Equipment Warranty

Wikbeauty stands behind every machine with comprehensive warranty coverage.
All equipment purchased from Wikbeauty comes with a 3-Year Warranty 
as well as a 30-Day Change of Mind Return Option.


WHAT'S COVERED

3-Year Warranty Includes

Manufacturing Defects
✓ Parts that fail due to factory defects
✓ Components manufactured incorrectly
✓ Electrical problems from manufacture
✓ Premature part failure (not from use)
✓ Display/software issues
✓ Handle/applicator malfunctions

Repairs & Replacement
✓ Free repair for covered defects
✓ Free replacement parts
✓ Free replacement equipment (if unrepairable)
✓ Return shipping for warranty repairs
✓ No deductibles or hidden fees


WHAT'S NOT COVERED

Exclusions From Warranty

User Damage
✗ Dropping or physical impact
✗ Liquid/water damage
✗ Improper power connection
✗ Electrical surges (use surge protector)
✗ Dust damage from poor ventilation

Misuse
✗ Operating against instructions
✗ Unsafe handling
✗ Using on inappropriate clients
✗ Exceeding recommended usage
✗ Failure to follow protocols

Neglect
✗ Lack of basic maintenance
✗ Not cleaning machine
✗ Ignoring warning signs
✗ Delaying repairs
✗ Improper storage

Normal Wear & Tear
✗ Cosmetic wear (scratches, discoloration)
✗ Fading of labels
✗ Normal usage degradation after 3 years
✗ Parts expected to wear out


WARRANTY COVERAGE BY COMPONENT

Main Equipment Housing
✓ Covered under full 3-year warranty
✗ Not covered: cosmetic damage, drop damage

Electrical System
✓ Covered under full 3-year warranty
✗ Not covered: damage from improper power

Handles/Applicators
✓ Covered under full 3-year warranty
✗ Not covered: damage from dropping, misuse

Display & Controls
✓ Covered under full 3-year warranty
✗ Not covered: liquid damage, physical impact

Cables & Connections
✓ Covered under full 3-year warranty
✗ Not covered: crushing, cutting, pinching damage

Software/Firmware
✓ Covered under full 3-year warranty
✓ Free updates included
✗ Not covered: modifications


WARRANTY VS. RETURN POLICY

Know the Difference

3-Year Warranty (Covers Defects)
✓ Manufacturing defects covered
✓ Free repairs and replacement
✓ Free return shipping
✓ Anytime during 3 years
✓ No fees

30-Day Return Option (Change of Mind)
✓ Unopened, unused machines only
✓ Within 30 days of delivery
✓ 20% return fee applies
✓ You pay return shipping
✓ Original shipping non-refundable

If your machine breaks → Use warranty (free)
If you change your mind → Use returns (20% fee)


HOW TO CLAIM WARRANTY

Step-by-Step Process

Step 1: Contact Our Team
Email: wikbeautymachines@gmail.com
Phone: +8613011287202
WhatsApp: Contact us

Include:
- Description of problem
- When it started
- Equipment serial number (if available)
- Photos if possible

Step 2: We Diagnose
- We determine if covered by warranty
- We explain what's wrong
- We tell you next steps
- Usually takes 24 hours

Step 3: Approval
- We approve the claim
- We explain repair/replacement process
- We arrange logistics
- No paperwork needed

Step 4: Resolution
- Equipment repaired or replaced
- Return shipping arranged (we pay)
- You receive fixed equipment
- Usually 5-10 business days total

Step 5: Follow Up
- We confirm everything works
- We answer any questions
- We're available for support


WHAT TO DO IF SOMETHING BREAKS

Before Contacting Warranty

1. Check what happened
2. Try basic troubleshooting
3. Document the issue
4. Gather equipment info (serial number if possible)
5. Take photos of problem area

Contact Us With:
- Equipment model
- Description of problem
- When it started
- What you've tried
- Serial number (found on back/bottom)
- Photos of issue (if possible)

We Handle Everything
- Diagnose the issue
- Determine warranty coverage
- Arrange repair/replacement
- Handle all logistics
- No extra steps for you


WARRANTY REPAIR PROCESS

Timeline

Contact → 24 hours
Diagnosis and approval

Approval → 1-2 days
We arrange logistics

Return Shipping → 3-5 days
Equipment ships to us

Repair → 2-5 days
We fix or replace

Return Shipping → 3-5 days
Fixed equipment ships to you
(We pay for return shipping)

Total Timeline: 5-10 business days typical


SHIPPING & DELIVERY

Every Shipment Handled with Care

Global Shipping
✓ We ship globally, including the United States
✓ Delivery typically 3-7 days after purchase
✓ Timeline depends on machine type and location
✓ All shipments tracked and insured

When You Receive Your Equipment
1. Wikbeauty team contacts you by email
2. We provide educational video materials
3. We give you a link to sign up for free training
4. You can schedule one-on-one clinical training anytime
5. Our instructors guide you through everything


WARRANTY MAINTENANCE TIPS

Keep Your Equipment Protected

Proper Use
✓ Follow user manual instructions
✓ Don't exceed recommended usage
✓ Use appropriate treatment settings
✓ Maintain proper client positioning
✓ Follow safety precautions

Environmental Care
✓ Keep in clean, dry location
✓ Ensure proper ventilation
✓ Avoid dust and debris
✓ Protect from liquid exposure
✓ Keep away from extreme temperatures

Regular Maintenance
✓ Wipe down after each use
✓ Check connections weekly
✓ Inspect handles for damage
✓ Keep applicators clean
✓ Store safely when not in use

Proper Handling
✓ Never drop equipment
✓ Don't force connections
✓ Don't modify equipment
✓ Don't attempt repairs yourself
✓ Use proper power outlets

These steps help protect your equipment and maximize warranty coverage.


DAMAGED MACHINES AT DELIVERY

Equipment Arrives Damaged?

If your machine arrives damaged:
✓ Contact us immediately with photos
✓ Damaged machines covered under warranty
✓ We repair or replace at no cost
✓ No return fees apply
✓ We handle everything

Don't initiate a return. Contact warranty instead.

Contact: wikbeautymachines@gmail.com
Include: Photos of damage, order number, description


FREQUENTLY ASKED WARRANTY QUESTIONS

Q: What is covered by the 3-year warranty?
A: Manufacturing defects, component failures, and defective parts. 
Not covered: user damage, misuse, neglect, or accidents.

Q: How do I file a warranty claim?
A: Email wikbeautymachines@gmail.com with your equipment model, 
serial number, and description of the problem.

Q: Do I have to ship the equipment back?
A: Yes, for most repairs. But we arrange and pay for return shipping. 
You just send it to us.

Q: What if the equipment can't be repaired?
A: We replace it for free under warranty. If unrepairable, 
you get replacement equipment.

Q: Does warranty cover water damage?
A: No. Warranty covers manufacturing defects only. 
Water/liquid damage is user responsibility.

Q: What if I drop the equipment?
A: Drop damage is not covered by warranty as it's user caused. 
We can still repair it for a fee. Contact us for repair cost.

Q: How long do repairs take?
A: Usually 5-10 business days including shipping. 
We work quickly to get your equipment back.

Q: Is there a deductible?
A: No. Warranty repairs are completely free. No hidden costs.

Q: Can I extend warranty beyond 3 years?
A: Ask us about extended warranty options when you purchase.

Q: What happens after warranty expires?
A: Equipment continues to work. We can still service it. 
Contact us for repair pricing.

Q: What's the difference between warranty and returns?
A: Warranty covers defects (free). Returns are for unopened 
machines (20% fee). See our Return Policy for details.


WARRANTY TERMS & CONDITIONS

Complete Details

Coverage Period
✓ Warranty period: 36 months from date of delivery
✓ Coverage includes parts and labor
✓ No cost to customer for covered repairs

Exclusions
✗ User damage or misuse
✗ Accidents or drops
✗ Liquid or water damage
✗ Improper power connection
✗ Modifications or unauthorized repairs
✗ Normal wear after 3 years
✗ Cosmetic damage

Claim Requirements
✓ Valid proof of purchase
✓ Equipment within warranty period
✓ Proper problem documentation
✓ Honest description of issue
✓ Serial number (if available)

Warranty Service
✓ Repair or replacement at our discretion
✓ Return shipping covered (we pay)
✓ Priority handling for warranty claims
✓ Customer support throughout process

Limitations
✓ Warranty non-transferable between owners
✓ Covers equipment only, not consumables
✓ Does not cover freight or shipping damage to original delivery

By purchasing Wikbeauty equipment, you accept these warranty terms.


YOUR WARRANTY IS OUR PROMISE

We stand behind our equipment.
If it breaks due to manufacturing defect, we fix it.
No questions. No hassle. No hidden fees.

That's our commitment to you.


NEED WARRANTY SERVICE?

Our customer care team is dedicated to helping you.

Contact us now:

📞 Phone: +8613011287202
📧 Email: wikbeautymachines@gmail.com
💬 WhatsApp: Contact us

We're here to ensure your experience with us is smooth, 
efficient, and satisfying.

Thank you for choosing Wikbeauty.

Discover the Innovative Minds Behind Our Revolutionary Beauty Solutions!

Wikbeauty was founded by Dr. Kashif, who is one of the top medical Researchers in Global. Established in 2011 in Bao'an, Shenzhen, Wikbeauty now boasts a 12,000 square meter production base with 92 production workers and over 10 years of experience in producing beauty equipment. We have developed multiple categories of beauty equipment products and own 10+ patents on beauty machines. Additionally, we operate our own training center, which benefits our users by providing them with the knowledge and expertise they need to make the most of our products.

In 2014, Wikbeauty obtained the professional certification of ISO13485 Medical Device Quality Management System. All the beauty machines we produce have passed FDA, CE, and medical CE certifications, ensuring the highest standards of quality and safety for our customers.

  • Innovative Design Philosophy: Our team of creative geniuses consistently pushes the boundaries of beauty technology, merging cutting-edge engineering with sleek aesthetics to develop state-of-the-art machines that revolutionize the way people experience and indulge in beauty treatments.
  • Customer-Centric Approach: We pride ourselves on our commitment to understanding and addressing the ever-evolving needs of our diverse clientele. By actively listening to customer feedback and staying informed about the latest beauty trends, our team is able to create exceptional machines that truly cater to the desires and requirements of beauty enthusiasts around the world.

Wikbeauty's Ultimate Transformational Cosmetic Training Program

Wikbeauty Academy as one of Wikbeauty's subsidiaries is the first organization to launch a training program for industry aestheticians. This fully comprehensive course covers pre-and post-treatment best practices.
Aestheticians certified by the Wikbeauty Academy can assure their clients the very best results from this revitalizing Wikbeauty treatment. This trailblazing initiative complements the Wikbeauty clinical training program, ensuring comprehensively trained and certified staff for your clinics and spas.

  • Industry-leading Instructors: Learn from the best in the business as our highly skilled and experienced instructors, who are renowned experts in the beauty industry, share their wealth of knowledge, cutting-edge techniques, and invaluable insider tips to help you elevate your cosmetic skills to new heights.
  • Personalized Curriculum: We understand that every participant has their own unique learning style and goals. That's why our program offers a flexible and customizable curriculum, allowing you to tailor your training experience to suit your individual needs and aspirations, ensuring you get the most out of your time with us.

Why Wikbeauty

  • Factory direct

    Factory direct

    Wikbeauty is a professional beauty machine manufacturer, from the material to assembly, we make all in house. We provide best factory price to the end-user clients.

  • Quality is paramount

    Quality is paramount

    To assembly high and stable quality beauty machines, Wikbeauty has very strict control from spare parts to worker, from assembling procedures to machine aging test.

  • Dedicate aftersales team

    Dedicate aftersales team

    We offer each user for 1 year warranty from the date of original purchase of the device. 7/24 online support for our clients' after-sale need. Free charge for any quality problems.

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