Discover the Answers to Common Queries
Are you trading company or manufacturer?
We are an advanced technology company focused on research and development, manufacturing, sales, and support. Our in-house R&D team and production facility enable us to create our own unique offerings.
What is the duration of the warranty coverage?
We offer a one-year warranty from the date of purchase.
How will potential quality issues be addressed during the warranty period?
We offer complimentary technical assistance and software updates to our clients.
Is it possible to customize the products by adding my logo?
Yes, it is possible to personalize the products by incorporating your logo. We can accommodate custom branding requests to ensure your products reflect your unique identity.
What is the estimated timeframe for shipping your products?
Our products will be shipped within 3 to 5 business days upon receipt of your complete payment.
What types of payment options do you accept?
We accept various payment methods, including credit cards, Apple Pay, bank transfers (T/T), Western Union, Alibaba Trade Assurance, and more.
What steps can I take if I am unsure about how to operate the equipment?
We offer an instructional video and user manual for your guidance, as well as 24-hour online support to assist you with any difficulties in operating the machine.
How do you ship the machines?
We can transport the goods by air or by sea, it will be based on customer's requirement.