WARRANTY INFORMATION
3-Year Equipment Warranty
Wikbeauty stands behind every machine with comprehensive warranty coverage.
All equipment purchased from Wikbeauty comes with a 3-Year Warranty
as well as a 30-Day Change of Mind Return Option.
WHAT'S COVERED
3-Year Warranty Includes
Manufacturing Defects
✓ Parts that fail due to factory defects
✓ Components manufactured incorrectly
✓ Electrical problems from manufacture
✓ Premature part failure (not from use)
✓ Display/software issues
✓ Handle/applicator malfunctions
Repairs & Replacement
✓ Free repair for covered defects
✓ Free replacement parts
✓ Free replacement equipment (if unrepairable)
✓ Return shipping for warranty repairs
✓ No deductibles or hidden fees
WHAT'S NOT COVERED
Exclusions From Warranty
User Damage
✗ Dropping or physical impact
✗ Liquid/water damage
✗ Improper power connection
✗ Electrical surges (use surge protector)
✗ Dust damage from poor ventilation
Misuse
✗ Operating against instructions
✗ Unsafe handling
✗ Using on inappropriate clients
✗ Exceeding recommended usage
✗ Failure to follow protocols
Neglect
✗ Lack of basic maintenance
✗ Not cleaning machine
✗ Ignoring warning signs
✗ Delaying repairs
✗ Improper storage
Normal Wear & Tear
✗ Cosmetic wear (scratches, discoloration)
✗ Fading of labels
✗ Normal usage degradation after 3 years
✗ Parts expected to wear out
WARRANTY COVERAGE BY COMPONENT
Main Equipment Housing
✓ Covered under full 3-year warranty
✗ Not covered: cosmetic damage, drop damage
Electrical System
✓ Covered under full 3-year warranty
✗ Not covered: damage from improper power
Handles/Applicators
✓ Covered under full 3-year warranty
✗ Not covered: damage from dropping, misuse
Display & Controls
✓ Covered under full 3-year warranty
✗ Not covered: liquid damage, physical impact
Cables & Connections
✓ Covered under full 3-year warranty
✗ Not covered: crushing, cutting, pinching damage
Software/Firmware
✓ Covered under full 3-year warranty
✓ Free updates included
✗ Not covered: modifications
WARRANTY VS. RETURN POLICY
Know the Difference
3-Year Warranty (Covers Defects)
✓ Manufacturing defects covered
✓ Free repairs and replacement
✓ Free return shipping
✓ Anytime during 3 years
✓ No fees
30-Day Return Option (Change of Mind)
✓ Unopened, unused machines only
✓ Within 30 days of delivery
✓ 20% return fee applies
✓ You pay return shipping
✓ Original shipping non-refundable
If your machine breaks → Use warranty (free)
If you change your mind → Use returns (20% fee)
HOW TO CLAIM WARRANTY
Step-by-Step Process
Step 1: Contact Our Team
Email: wikbeautymachines@gmail.com
Phone: +8613011287202
WhatsApp: Contact us
Include:
- Description of problem
- When it started
- Equipment serial number (if available)
- Photos if possible
Step 2: We Diagnose
- We determine if covered by warranty
- We explain what's wrong
- We tell you next steps
- Usually takes 24 hours
Step 3: Approval
- We approve the claim
- We explain repair/replacement process
- We arrange logistics
- No paperwork needed
Step 4: Resolution
- Equipment repaired or replaced
- Return shipping arranged (we pay)
- You receive fixed equipment
- Usually 5-10 business days total
Step 5: Follow Up
- We confirm everything works
- We answer any questions
- We're available for support
WHAT TO DO IF SOMETHING BREAKS
Before Contacting Warranty
1. Check what happened
2. Try basic troubleshooting
3. Document the issue
4. Gather equipment info (serial number if possible)
5. Take photos of problem area
Contact Us With:
- Equipment model
- Description of problem
- When it started
- What you've tried
- Serial number (found on back/bottom)
- Photos of issue (if possible)
We Handle Everything
- Diagnose the issue
- Determine warranty coverage
- Arrange repair/replacement
- Handle all logistics
- No extra steps for you
WARRANTY REPAIR PROCESS
Timeline
Contact → 24 hours
Diagnosis and approval
Approval → 1-2 days
We arrange logistics
Return Shipping → 3-5 days
Equipment ships to us
Repair → 2-5 days
We fix or replace
Return Shipping → 3-5 days
Fixed equipment ships to you
(We pay for return shipping)
Total Timeline: 5-10 business days typical
SHIPPING & DELIVERY
Every Shipment Handled with Care
Global Shipping
✓ We ship globally, including the United States
✓ Delivery typically 3-7 days after purchase
✓ Timeline depends on machine type and location
✓ All shipments tracked and insured
When You Receive Your Equipment
1. Wikbeauty team contacts you by email
2. We provide educational video materials
3. We give you a link to sign up for free training
4. You can schedule one-on-one clinical training anytime
5. Our instructors guide you through everything
WARRANTY MAINTENANCE TIPS
Keep Your Equipment Protected
Proper Use
✓ Follow user manual instructions
✓ Don't exceed recommended usage
✓ Use appropriate treatment settings
✓ Maintain proper client positioning
✓ Follow safety precautions
Environmental Care
✓ Keep in clean, dry location
✓ Ensure proper ventilation
✓ Avoid dust and debris
✓ Protect from liquid exposure
✓ Keep away from extreme temperatures
Regular Maintenance
✓ Wipe down after each use
✓ Check connections weekly
✓ Inspect handles for damage
✓ Keep applicators clean
✓ Store safely when not in use
Proper Handling
✓ Never drop equipment
✓ Don't force connections
✓ Don't modify equipment
✓ Don't attempt repairs yourself
✓ Use proper power outlets
These steps help protect your equipment and maximize warranty coverage.
DAMAGED MACHINES AT DELIVERY
Equipment Arrives Damaged?
If your machine arrives damaged:
✓ Contact us immediately with photos
✓ Damaged machines covered under warranty
✓ We repair or replace at no cost
✓ No return fees apply
✓ We handle everything
Don't initiate a return. Contact warranty instead.
Contact: wikbeautymachines@gmail.com
Include: Photos of damage, order number, description
FREQUENTLY ASKED WARRANTY QUESTIONS
Q: What is covered by the 3-year warranty?
A: Manufacturing defects, component failures, and defective parts.
Not covered: user damage, misuse, neglect, or accidents.
Q: How do I file a warranty claim?
A: Email wikbeautymachines@gmail.com with your equipment model,
serial number, and description of the problem.
Q: Do I have to ship the equipment back?
A: Yes, for most repairs. But we arrange and pay for return shipping.
You just send it to us.
Q: What if the equipment can't be repaired?
A: We replace it for free under warranty. If unrepairable,
you get replacement equipment.
Q: Does warranty cover water damage?
A: No. Warranty covers manufacturing defects only.
Water/liquid damage is user responsibility.
Q: What if I drop the equipment?
A: Drop damage is not covered by warranty as it's user caused.
We can still repair it for a fee. Contact us for repair cost.
Q: How long do repairs take?
A: Usually 5-10 business days including shipping.
We work quickly to get your equipment back.
Q: Is there a deductible?
A: No. Warranty repairs are completely free. No hidden costs.
Q: Can I extend warranty beyond 3 years?
A: Ask us about extended warranty options when you purchase.
Q: What happens after warranty expires?
A: Equipment continues to work. We can still service it.
Contact us for repair pricing.
Q: What's the difference between warranty and returns?
A: Warranty covers defects (free). Returns are for unopened
machines (20% fee). See our Return Policy for details.
WARRANTY TERMS & CONDITIONS
Complete Details
Coverage Period
✓ Warranty period: 36 months from date of delivery
✓ Coverage includes parts and labor
✓ No cost to customer for covered repairs
Exclusions
✗ User damage or misuse
✗ Accidents or drops
✗ Liquid or water damage
✗ Improper power connection
✗ Modifications or unauthorized repairs
✗ Normal wear after 3 years
✗ Cosmetic damage
Claim Requirements
✓ Valid proof of purchase
✓ Equipment within warranty period
✓ Proper problem documentation
✓ Honest description of issue
✓ Serial number (if available)
Warranty Service
✓ Repair or replacement at our discretion
✓ Return shipping covered (we pay)
✓ Priority handling for warranty claims
✓ Customer support throughout process
Limitations
✓ Warranty non-transferable between owners
✓ Covers equipment only, not consumables
✓ Does not cover freight or shipping damage to original delivery
By purchasing Wikbeauty equipment, you accept these warranty terms.
YOUR WARRANTY IS OUR PROMISE
We stand behind our equipment.
If it breaks due to manufacturing defect, we fix it.
No questions. No hassle. No hidden fees.
That's our commitment to you.
NEED WARRANTY SERVICE?
Our customer care team is dedicated to helping you.
Contact us now:
📞 Phone: +8613011287202
📧 Email: wikbeautymachines@gmail.com
💬 WhatsApp: Contact us
We're here to ensure your experience with us is smooth,
efficient, and satisfying.
Thank you for choosing Wikbeauty.
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